How LuxVac Limited handles website and inquiry data

1. Who we are

This website is operated by LuxVac Limited. We supply unbranded cordless vacuum cleaners for European resellers, online stores, marketplace sellers, wholesalers and dropshipping partners.

2. Information we collect

We may collect information that you voluntarily provide when you contact us, submit an inquiry form, request a catalog, ask for wholesale pricing, discuss dropshipping cooperation or communicate with us by email or WhatsApp.

• Name, company name, job title or business role.
• Email address, phone number, WhatsApp number or other contact details.
• Target market, sales channel, order quantity, product interest and cooperation requirements.
• Messages, inquiry content and other information you choose to provide.
• Basic technical information such as IP address, browser type, device information, pages visited and website usage data.

3. How we use your information

We use information mainly to respond to B2B inquiries, provide product and cooperation details, improve our website and support business communication.

4. Legal basis for processing

Depending on the situation and applicable privacy law, we may rely on one or more legal bases, including:

• Your consent, for example when you submit an inquiry or contact us voluntarily.
• Legitimate business interests, such as responding to B2B inquiries and improving our services.
• Contract-related necessity, such as discussing orders, product supply, delivery or cooperation details.
• Legal obligations, where we need to keep certain records or comply with applicable requirements.

5. Cookies and website technologies

Our website may use cookies or similar technologies to help the website function, remember basic preferences, understand visitor activity and improve performance.

Types of cookies we may use

• Essential cookies required for normal website operation.
• Analytics cookies that help us understand page visits and website usage.
• Functionality cookies that support forms, page display or embedded tools.
• Third-party cookies from services such as form tools, analytics providers, embedded content or communication tools.

You can control or delete cookies through your browser settings. If you disable cookies, some website features may not work properly.

6. How we share information

We do not sell your personal information. We may share limited information only when necessary for business operation, communication, service delivery or legal compliance.

• Website hosting, email, form, security, analytics or technical service providers.
• Logistics, warehouse or order-related partners when necessary for an order or cooperation discussion.
• Professional advisers or authorities when required by law or to protect legal rights.
• Communication platforms such as WhatsApp or email services when you use those channels to contact us.

7. International data transfer

As an international B2B supplier, your information may be processed in countries or regions outside your location. When we transfer or process information internationally, we aim to take reasonable steps to protect it according to applicable privacy and data protection requirements.

8. How we protect information

We use reasonable administrative, technical and organizational measures to protect information from unauthorized access, loss, misuse or disclosure. However, no internet transmission or electronic storage method is completely secure.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including inquiry response, business communication, order discussion, record keeping and legal compliance.

If the information is no longer needed, we will delete it or anonymize it where reasonably possible.

10. Your privacy rights

Depending on your location and applicable law, you may have rights relating to your personal information, such as:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of certain personal information.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to contact a relevant data protection authority if you have concerns.

To exercise privacy rights, please contact us using the contact details below. We may need to verify your identity before processing a request.

11. Third-party links

Our website may include links to third-party websites, platforms, tools or communication services. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before providing information to them.

12. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact LuxVac Limited.